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Business Analyst - Digital

Job Title: Business Analyst - Digital
Contract Type: Contract
Location: Redfern, New South Wales
Salary: AU$750 - AU$821 per day + + WFH 4 days per week
Start Date: asap
Reference: 6054
Contact Name: Melissa Turkington
Contact Email:
Job Published: April 28, 2021 12:04

Job Description

The company
This large government agency is currently working on multiple digital projects to enhance the access of information to customers in rural areas. As part of this they are delivering a standardised core suite of systems to their customers, including several applications and a core website. These projects will require close collaboration with customers to map the user journeys in addition to some data migration.

The role
Working in a team of approx 20 people and reporting to the principle business analyst, the primary objective of the role is to provide analysis and requirements gathering for multiple online applications that are designed to enhance teaching and learning.

There are approx. 6 projects within the stream, the main one being a website/online hub; therefore this role is varied and requires the ability to multi-task, often jumping from one project to another.

You will be required to gather requirements, user stories, workflows around how users will interact and use the website, in addition to looking into ways to enhance and improve it. Working closely with UX you will facilitate workshops to map the customer journey and work closely with the end users who are non technical.

  • Collaboratively develop and document requirements, user stories, relevant processes and interfaces.
  • Deliver clear and concise end-to-end user stories and functional requirement to drive both front-end and back-end development
  • Work with, and represent the customer and the business in helping to define and prioritise the backlog and true needs of the users
  • Conducting analysis of the Department's business processes and policies, related data, documentation and other relevant process artefacts as required to gather requirement
  • Facilitating client interviews, workshops and ideation sessions, geared around human centred design

The team currently work from home 4 days per week.

Essential requirements

  • 3+ years' experience working on similar projects - websites, online applications, UX, user stories and user journeys
  • Must be versatile, be able to jump between things easily, comfortable working on multiple projects
  • Experience delivering clear and concise end-to-end user stories and functional requirement to drive both front-end and back-end development
  • Excellent stakeholder engagement - able to translate technical information to end users
  • Experience running workshops, gathering requirements
  • Experience with data projects also beneficial
  • Agile/scrum experience

$821 per day including super
Work from home 4 days per week; 1 day per week in Redfern
Contract until Feb 2022 with likely extension