Key responsibilities

• Use of Service Fresh Service software for call logging, knowledge management and escalation to problem management and development.
• Exceptional Customer Service focus with solid communication and people skills
• Maintenance of local IT Infrastructure including desktops, notebooks, telecommunications and more.
• Management of cloud-based systems in Amazon Web Services and Microsoft Office 365 / Azure
• Solid analytical skills in troubleshooting and resolving incidents within agreed SLA
• Ability to use remote tools such as ZOOM video conferencing to assist and train users
• Technical skills and capabilities from experience or qualification and training equivalent to a university graduate in Information Technology, MCP or another certifications a plus.
• Ability to work in a team or alone without supervision is a must.

You will have the opportunity to learn SQL queries and AWS if you do not yet have this skill set.

Key requirements (please only apply if you have the following)

• Excellent written and verbal communication
• Ability to get stuck in and learn new skills
• Team player
• Office 365 - 2+ years
• AWS - ideal
• SQL - ideal