|Job Title:||Project Manager|
|Location:||Sydney CBD, New South Wales|
|Salary:||AU$1100 - AU$1200 per day|
|Contact Name:||Lee Hogben|
|Job Published:||March 16, 2022 08:57|
Large Government Department is delivering the largest infrastructure program Australia has ever seen. We are seeking an experienced Project Manager to join the team on an initial 12-month contract. The Project Manager will have worked on other customer experience transformational projects.
The program is currently in its mobilisation phase. The customer work stream in this phase includes:
- Creation of CRM requirements
- Identification of a customer transition device / self service kiosk
- Management of customer research and customer journey mapping
- Creation of a Customer Requirements Document (CRD) for Greater Sydney
- Documenting of customer channel strategy
- Documenting of retail requirements
- Documenting of a "walk-in" service centre requirements
- Creation of requirements for a future 'Single Trip Ticketing' option and subsequent updated requirements for Ticket Vending Machines
Key Knowledge and Experience:
- 10+ years' experience in similar project manager roles, leading large complex projects.
- 5+ years working in technical environments that requires close working relationship with business stakeholders.
- Appropriate tertiary qualifications and/or demonstrated, relevant, equivalent professional experience.
- Exposure to large programs of work with complex architectures and integration, including experience of delivering customer experience transformational projects.
- Prince2 / PMBOK / AIPM / SAFe accreditation
Please send your CV in WORD format only.
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