The Salesforce Administrator is responsible for decisions relating to the day-to-day management of own workload, priorities and client requirements.

Key accountabilities

• Manage the resolution of all escalated incidents relating to Salesforce systems to meet agreed service levels.
• Manage the escalation of third level incidents to appropriate suppliers.
• Administer the user account management process to ensure agreed access rights are granted for Salesforce systems.
• Provide customised reports, liaising with suppliers if necessary, to meet user requirements.
• Participate in user acceptance testing to ensure that user access rights are aligned with the production system.
• Maintain and update systems documentation as required.
• Identify software upgrade requirements and coordinate upgrade deployments following configuration and change management processes.

• 3 to 5 years of experience as a Salesforce Administrator
• Certification in Salesforce administration and/or equivalent professional experience.
• Experience administrating customised Salesforce instances