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Senior Business Analyst - ITIL

Job Title: Senior Business Analyst - ITIL
Contract Type: Contract
Location: Parramatta, New South Wales
Salary: AU$1000 - AU$1100 per day
Start Date: April 2022
Reference: 6584
Contact Name: Melissa Turkington
Contact Email:
Job Published: March 11, 2022 14:10

Job Description

The company
Large government agency, currently going to market to select suppliers for IT managed services. The goal is to improve user experience around infrastructure services. Once the suppliers are selected this project team including the senior business analyst will work closely with the business to transition out encumbant and transition in the new suppliers.

The role

The role leads the review and analysis of the organisational business intentions, services, processes and information that identifies changes that lead to business improvements. The role leads the development of business cases for identified project opportunities, ensuring they support the organisational strategy and document measurable and quantifiable benefits. The role is also responsible for driving high-level analysis and facilitating strategic advice to support IT project decision making, planning, resourcing and delivery across a portfolio of complex initiatives.

  • Provide strategic advice about the feasibility and suitability of proposed solutions to ensure they meet the business's direction and optimise business performance.
  • Prepare, drive and develop the development of business cases and act as a subject matter expert responsible for facilitating requirements workshops, walkthroughs, business process reviews/reengineering and documenting functional and technical business requirements.
  • Ensure comprehensive documentation is produced such as business and functional requirements, technical/interface designs, business process models, user stories/requirements and user case scenarios, as appropriate for the business need.
  • Facilitate strong working relationships with key stakeholders to support collaboration, exchange information, ideas and solutions and to influence outcomes.
  • Work with key stakeholders to define business requirements and trends with a comprehensive analysis of alternate solutions (internal and external) to enable informed business decisions, and service level improvements Continuously drive agility and flexibility in responding to business and industry changes
  • Implement and apply contemporary frameworks and methodologies and drive the development and maturity of IT processes in the area of business analysis, business process management and solution delivery.
  • Lead and manage the delivery of detailed analysis of the business environment, people, processes and systems to capture business requirements accurately and facilitate the development of business solutions that address business needs.
Essential Experience
You will be a senior Business Analyst and have significant experience with large transitions of IT managed services.
  • 5+ years' experience with process, service design and understanding of business operations around process with strong infrastructure experience
  • Extensive and demonstrated experience conducting analysis of business requirements across a complex portfolio of initiatives
  • Service Transition background
  • Process-oriented
  • Excellent commuication skills and stakeholder engagement
  • Strong knowledge of and extensive experience in the application of contemporary business analysis best-practice frameworks such as BABOK, Object Oriented Analysis and Design (e.g. UML), and business architecture (BPM, CBM, capability mapping, etc.).

12 month contract to start April 2022.
Work from home flexibility - approx 2 days per week.