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Senior Business Analyst - ITSM

Job Title: Senior Business Analyst - ITSM
Contract Type: Contract
Location: Parramatta, New South Wales
Salary: AU$950 - AU$1050 per day
Start Date: ASAP
Reference: 6600
Contact Name: Lee Hogben
Contact Email:
Job Published: March 07, 2022 10:55

Job Description

Dynamic Investment Banking client has an opportunity for an experienced Senior Business Analyst on an initial 6-9 month contract. You will utilise your extensive ITSM experience and be part of a team delivering a major Service Management Transformation Program.

You will work within the Service Management Program to re-design internal facing service request forms to be built in our new request application. Your focus will be on reducing inefficiencies and improving the customer experience. You will work using Agile techniques to deliver your work.

Your work will range from analysing existing services, documenting the new form requirements and owning the deliverable from requirements to build, test and release to production. We are looking for a passionate Business Analyst who will thrive in a fast-paced, delivery focused environment and draw on your collaborative and problem-solving skills to achieve optimal outcomes.

In this role you will:

  • Collaborate with a targeted project team, account team SMEs and technical stakeholders
  • Use your knowledge of ITIL, DevOps, Agile and technology service delivery
  • Build rapport with service owners and SMEs within our teams via a variety of communication techniques

To be successful in this role you will have:

  • A minimum of 2-3 years' experience within banking and financial services and/or Service Management
  • Have excellent stakeholder management skills
  • Have a passion for customer-centric solutions
  • Be capable of working within a small, targeted team or as an individual consultant to an area
  • Experience in working in agile teams.
  • Have a strong sense of ownership to follow your deliverables through to closure will be paramount
  • Confidence to challenge ideas and processes, to enable more efficient outcomes.
  • Work autonomously, but know when to raise incidents or ask for help

If you are looking for a role where you can utilise your exceptional stakeholder management skills and your understanding of current and future state process analysis and design, then we want to hear from you.

You must be either an Australian Citizen or Australian Permanent Resident to be considered for this role.

Please send your CV in WORD format only.