Job Description

The company
This high profile government agency is seeking a solid all-rounder to work in their busy IT support team. Its internal customers are at the top of their game, and require any IT issues to be solved in a professional manner at all times.

The role
Working in a team of approx 5-6 people including one other Senior Support Analyst and 3-4 junior support analysts your key responsibilities will be to:

Be an escalation point for the junior analysts, assisting them with any technical queries they are unable to handle themselves, dealing with the more complex calls
Assist with training and up skilling the juniors, and generally mentoring them to pass on your skills and knowledge
Work closely with the infrastructure team, fixing any issues with testing from a user perspective
Assisting with calls/tickets during busy periods
Working on various small projects

Essential requirements:

Customer service is essential, you must be able to deal with any issues or difficult calls in a calm and respectful manner
Excellent communication skills, easily understood on the phone
At least 2-3 years' experience with:

servers,
active directory,
exchange,
Cisco CUCM (if possible),
understanding of networks and troubleshooting.

Great team ethic and be willing to step in and help when required
Must be willing to share their knowledge, deal with difficult calls and have excellent communication skills

Benefits

The role will initially be for 6 months however there is a strong change it will be extended or eventually go to a permanent position.
Start asap
Central CBD location
Great offices

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Senior Support Analyst

Job Description

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