Senior Support Analyst
| Job Title: | Senior Support Analyst |
| Contract Type: | Contract |
| Location: | Sydney CBD, New South Wales |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | asap |
| Reference: | BBBH5437_1600408965 |
| Contact Name: | Melissa Turkington |
| Contact Email: | melissat@eitr.com.au |
| Job Published: | September 21, 2020 13:55 |
Job Description
The company
This high profile government agency is seeking a solid all-rounder to work in their busy IT support team. Its internal customers are at the top of their game, and require any IT issues to be solved in a professional manner at all times.
The role
Working in a team of approx 5-6 people including one other Senior Support Analyst and 3-4 junior support analysts your key responsibilities will be to:
- Be an escalation point for the junior analysts, assisting them with any technical queries they are unable to handle themselves, dealing with the more complex calls
- Assist with training and up skilling the juniors, and generally mentoring them to pass on your skills and knowledge
- Work closely with the infrastructure team, fixing any issues with testing from a user perspective
- Assisting with calls/tickets during busy periods
- Working on various small projects
Essential requirements:
- Customer service is essential, you must be able to deal with any issues or difficult calls in a calm and respectful manner
- Excellent communication skills, easily understood on the phone
- At least 2-3 years' experience with:
- servers,
- active directory,
- exchange,
- Cisco CUCM (if possible),
- understanding of networks and troubleshooting.
- Great team ethic and be willing to step in and help when required
- Must be willing to share their knowledge, deal with difficult calls and have excellent communication skills
- The role will initially be for 6 months however there is a strong change it will be extended or eventually go to a permanent position.
- Start asap
- Central CBD location
- Great offices
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