Service Desk and Desktop Support
Job Title: | Service Desk and Desktop Support |
Contract Type: | Contract |
Location: | North Shore, New South Wales |
Industry: | |
Salary: | AU$1 - AU$65 per hour + super |
Start Date: | asap |
Reference: | BBBH4512_1560492544 |
Contact Name: | Melissa Turkington |
Contact Email: | melissat@eitr.com.au |
Job Published: | June 14, 2019 16:09 |
Job Description
The Company:
This well known Australian organisation, based in North Sydney, has an immediate need for a Service Desk professional to join their team of 20. The company boasts an enviable relaxed, supportive culture and great team environment.
The Role:
This is a 2 month contract where you will be expected to hit the ground running. Supporting a user base of approx 500-600 permanent and an additional 500 temporary staff, your key responsibilities include:
- Level 1/2 support
- Handle phone queries (approx 5-10 per day)
- Deal with all email queries, logging them in JIRA
- Assist with PC and laptop replacements
- Managing a backlog of outstanding issues, contacting users to determine if their issue is still current
Essential Skills and Experience (Please only apply if you have all of the following:
- At least 2 years' experience in a similar role providing Level 1 and Level 2 support
- Demonstrated experience of Windows 7, Windows 10, Office 365 and active directory
- Strong customer focus with excellent communication skills
- At least 1-2 years' experience using JIRA
- Can-do positive attitude
- Work for an iconic Australian brand
- $65 per hour plus super
- Parking available on site
- Relaxed and supportive culture
How to apply:
Please click on the APPLY button and we will happily review your application against our clients' requirements. Please note: we prefer MS Word formatted resumes please.

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