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IT Infrastructure encapsulates a wide range of roles, from server, security and storage management to IT and application support. 

As remote and hybrid working becomes the norm, organisations across Australia are investing more than ever in digital transformation projects  creating high demand for IT infrastructure professionals 

From cloud service applications and data network upgrades to cybersecurity, access management and threat intelligence, this blog highlights the hottest IT Infrastructure jobs in the market right now. 

Help Desk Support Officer/Service Desk Analyst 

The umbrella term “Help Desk Support Officer” can cover everything from maintaining and troubleshooting issues with hardware such as printers and laptops to more skilled tasks such as evaluating software and implementing networks. 

Often a first step on the tech career ladder, Help Desk Support Officers combine technical skills with customer service  supporting users in-person, over the phone or via online chat functions. Following changes to workplaces during the pandemic, and the introduction of remote/hybrid working, this role has become more important than ever. 

Daily tasks may include juggling calls and logging them in a ticketing system, recording customer issues in an IT Service Management tool, resolving issues such as password resets and hardware not functioning, and escalating network issues. 

Cloud Engineer 

Relative newcomers to the tech world, Cloud Engineers are constantly in high demand as businesses need help planning, designing, migrating and monitoring cloud-based systems. 

To provide some perspective, a survey by Telstra Purple showed that only 42% of Australian businesses believed they were “well-prepared” for upcoming cloud migration journeys. The main focus areas were: 

• Assessment and Planning – 71% unprepared 
• Innovation in the Cloud – 65% unprepared 
• Migration and Deployment – 59% unprepared 

Cloud Engineers will spend their days monitoring the performance of cloud computing services, identifying and resolving issues as they arise, and planning systems patching and other maintenance activities. They should have strong analytical skills, the ability to collaborate with other tech teams and, ideally experience working in AWS, Azure or Oracle Cloud. 

Network Security Engineer 

An integral role in protecting organisations from cyber-attacks and unauthorised access, Network Security Engineers develop software and application to ward off bugs, hackers and malware. The role also includes constantly monitoring the network for breaches, and developing and implementing systems to detect and mitigate potential threats. 

Following major breaches with Optus and Medibank in 2022, the government has drafted the Australian Cyber Security Strategy 2023-2030 which outlines its plan to become “the most cyber secure nation by 2030.” One key component is supporting Australia’s cyber security workforce and skills pipeline. 

This is a highly technical role that requires extensive experience with software development and network coding. Network Security Engineers also need to keep across the latest technologies to safeguard their employer’s systems and provide specialist recommendations to management teams. 

Application Support Analyst 

When we think of infrastructure in a modern-day organisation, it’s easy to jump straight to apps. Whether accessing Microsoft Teams, Zoom or Atlassian, employers need to ensure these apps are well-supported when things go wrong. We’re talking about anything from bugs and user errors to upgrades and ongoing maintenance. 

Application Support Analysts will generally sit within the broader IT team and might specialise in a particular software application. They will have strong interpersonal as well as technical capabilities and can use their knowledge of apps to run reports and make recommendations for future enhancements. 

They must be fast learners, be able to communicate well with fellow tech and non-tech colleagues and be willing to upgrade their skills to match the changing environment continuously. 

IT Support Engineer 

This role can also be known as an IT Support Officer, Technical Support Analyst or Technical Support Officer. Regardless of what they’re called, they continue to perform an essential service for organisations nationwide by providing solutions and advice on technical problems. 

Depending on the organisation and the industry, an IT Support Engineer may be asked to install and configure software, hardware, network systems, and applications. They will also play a major role in troubleshooting when things go wrong, so businesses can continue operating with minimal disruptions. 

IT Support Engineers will need strong problem-solving and critical thinking skills and the ability to juggle tasks and manage competing priorities.   

Contact Us Today for the Pick of IT Jobs in Australia 

Here at Enterprise IT Resources (EITR), we help connect IT and Business Transformation specialists with businesses across Australia. We have a broad range of roles available for experienced permanent and contract professionals. 

Contact one of our specialist recruitment consultants today to discuss your next career move.